* What in case of motorcycle damage?

In the event of damage to the motorcycle, damage to third parties (including persons), or theft, a security deposit (excess) of EUR 2,000 is required. This deposit will be reserved on your credit card and released upon return of the motorcycle in accordance with the rental agreement.

Damage exceeding EUR 2,000 is covered by your motorcycle insurance. Optionally, the deposit can be fully insured with additional insurance from Hanse Merkur – this is available for a small additional charge.

In the event of damage, the following steps should be followed:

• Remain calm and assess the situation safely.
• Fill out a European Accident Report (available in German and English).
• Contact the police - necessary in the event of theft or if third parties are involved.
• Record the other party's details, including name, contact information, and insurance.
• Report the accident to us, your rental company, immediately - the phone number and all other necessary documents will be provided.

Important information:

• Never admit liability.
• Do not sign anything for third parties.

Our team is available to assist you at any time to ensure that your claim is handled quickly and correctly.